How to provide fallbacks for users with passkey issues?

Fallback options are essential to ensure users can access their accounts even if they face challenges with passkey authentication. Here’s how to provide effective fallback solutions:

• Password-Based Login: Retain traditional password login as a fallback for users without access to their passkeys.
• One-Time Passwords (OTPs): Enable OTPs via email or SMS as a secure, temporary alternative for authentication.

• Device Recovery Options: Allow users to recover access through other registered devices if their primary device is unavailable.
• Cloud-Synced Passkeys: Encourage users to enable cloud syncing for passkeys, ensuring they remain accessible across devices.

Educate users on adding multiple passkeys (e.g., on their smartphone and laptop) to avoid being locked out.

• Fallback Detection: Automatically detect when a passkey is unavailable and suggest alternative authentication methods.
• Custom Prompts: Provide clear and intuitive prompts guiding users to fallback options when passkey authentication fails.

• Support Assistance: Ensure support teams can help users reset passkeys or guide them through fallback options.
• Role-Based Access Control: Restrict sensitive fallback actions to authorized personnel to maintain security.

By offering diverse and secure fallback options, you can ensure users always have a way to access their accounts while maintaining trust and usability.