How to test fallback mechanisms for unsupported devices?

How Do You Test Fallback Mechanisms for Unsupported Devices?#

Fallback mechanisms are critical to ensuring a seamless authentication experience when passkeys are unavailable or unsupported on certain devices. Here's how to effectively test these mechanisms:

1. Identify Common Scenarios#

• Unsupported Devices: Test on older devices or browsers that lack WebAuthn support.
• User Error Cases: Simulate scenarios where users cannot access their passkeys, such as device loss or unavailability.

2. Test Alternative Authentication Methods#

• Password Fallbacks: Verify that users can log in using their credentials if passkeys are unavailable.
• One-Time Passwords (OTPs): Test SMS or email-based OTP workflows to ensure they function correctly.
• Security Questions: Validate usability and security for fallback methods like recovery questions, if implemented.

3. Simulate Edge Cases#

• Network Disruptions: Test fallback mechanisms under poor or no network connectivity.
• Multiple Fallbacks: Simulate situations requiring sequential fallbacks, such as switching from passkeys to OTPs and then to passwords.

4. Validate UX and Communication#

• User Guidance: Check that fallback workflows provide clear instructions to users.
• Error Messaging: Ensure error messages are informative and direct users to alternative authentication options.

5. Security Considerations#

• Prevent Abuse: Ensure fallback mechanisms cannot be exploited to bypass primary authentication.
• Session Integrity: Validate that fallback methods maintain session security and do not compromise user credentials.

6. Cross-Device Testing#

• Compatibility: Test fallback options across multiple devices, operating systems, and browsers.
• Consistency: Ensure fallback workflows behave uniformly across supported platforms.

7. Monitor and Improve#

• Analytics: Track usage data for fallback mechanisms to identify common pain points.
• Iterative Testing: Continuously refine fallback workflows based on user feedback and test results.

By thoroughly testing fallback mechanisms, you can ensure a robust and user-friendly authentication experience, even for users on unsupported devices.

Read the full article#

About Corbado

Corbado is the Authentication Intelligence Platform for CIAM teams running consumer authentication at scale. We help you see what IDP logs and generic analytics tools can't: where passkeys, passwords, OTP, social login and fallback journeys succeed, stall or fail, which devices and browsers create friction, and when an OS update silently breaks login. Two products: Corbado Observe layers process mining and observability across authentication journeys. Corbado Connect adds managed passkeys with analytics built in alongside your IDP. VicRoads runs passkeys for 5M+ users with Corbado (+80% passkey activation). Talk to a Passkey Expert →