When to shift to mandatory passkey enforcement?

Shifting to mandatory passkey enforcement is most effective once an organization has achieved initial passkey familiarity among users and has established clear communication about the transition. The following steps outline when and how to smoothly transition:

Organizations should move toward mandatory passkey usage after achieving these benchmarks:

• Voluntary Adoption Threshold: At least 30–50% voluntary adoption to ensure sufficient user familiarity and comfort.
• Proven Stability: A proven stable and frictionless passkey experience established through pilot tests or initial rollouts.
• Robust Device Coverage: Ensure users have the necessary technology (e.g., biometric-enabled devices or cross-device support).

Implement the transition through these phased best practices:

Clearly inform users about upcoming changes with precise timelines, such as: "Starting next month, passwords will no longer be accepted—please activate your passkey."

Gradually enforce passkeys by initially removing passwords for certain user groups or low-risk services, progressively extending mandatory enforcement across the entire user base.

• Provide accessible support channels and educational resources to help users understand how to enroll and use passkeys smoothly.

Offer secure fallback methods (e.g., hardware security keys) for exceptional cases, ensuring no user gets locked out or faces significant friction due to technical limitations.

Closely monitor user acceptance rates, adoption progress, and helpdesk inquiries. Use these insights to dynamically adjust rollout speed and communication strategies.

By carefully timing and clearly communicating mandatory passkey enforcement, organizations can significantly enhance adoption, maintain high user satisfaction, and smoothly transition from legacy passwords to a fully passkey-based authentication system.