Find out how to engage business, privacy, and security stakeholders as well as third-party passkey authentication providers in large-scale passkey projects.
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Overview: Enterprise Guide#
1. Introduction#
Implementing passkeys in a large-scale
consumer deployment is a significant
undertaking that requires the support and collaboration of various stakeholders within
your organization. After conducting the
initial assessment of the
application, authentication and MFA landscape, the next crucial step is stakeholder
engagement in order to get the necessary teams on board and get the final project
approval. This phase involves aligning different departments, addressing concerns, and
securing the necessary approvals to move forward with the project.
In this article, we will:
- Identify: Who are the most important key stakeholder groups and their roles in a
passkey Project?
- Engage: How to engage with each stakeholder category effectively and what are their
important requirements?
- DIY vs. Outsource: How to approach a passkey project consideration both internal
implementation (DIY) and external outsourcing approaches?
By understanding and engaging stakeholders effectively, you can ensure a project that
enhances security, improves user experience, and delivers a strong return on investment.
In this article we will focus on all stakeholders except tech and product as we will cover
that in another article.
Here are the previous articles of the passkeys
enterprise guide series:
2. Stakeholder Categories and Their Roles#
Engaging stakeholders is essential for gaining the support and resources needed for a
successful passkey integration in a large enterprise. Stakeholders can be grouped into the
following categories, each with specific interests, responsibilities, and concerns that
need to be addressed:
2.1 Business Stakeholders#
Business stakeholders are primarily concerned with the financial and strategic benefits of
implementing passkeys. Their focus is on maximizing return on investment (ROI), reducing
costs, and enhancing customer satisfaction to achieve a competitive edge.
Key Responsibilities:
- Approving budgets and allocating resources
- Evaluating the financial impact of the passkey project
- Aligning the project with the organization’s broader goals and strategies
2.2 Privacy and Data Stakeholders#
Privacy and data stakeholders ensure that the project adheres to data protection laws and
privacy regulations, such as GDPR, CCPA or APP. Their primary concern is minimizing data
exposure risks and maintaining compliance throughout the implementation process.
Key Responsibilities:
- Conducting assessments, such as the Privacy Assessment (PA)
- Ensuring that data handling practices align with organizational policies and regulatory
requirements
- Verifying that user data is collected, stored, and processed securely
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2.3 Security Stakeholders#
Security stakeholders are responsible for assessing and mitigating risks associated with
passkey implementation. Their focus is on maintaining the integrity of the organization’s
security infrastructure and aligning the project
with relevant security standards and best practices.
Key Responsibilities:
- Conducting a Security Risk Assessment (SRA) to identify and address potential threats
- Ensuring the solution aligns with industry-specific security regulations
- Performing regular security testing, such as penetration tests, to validate the security
of the passkey system
2.4 Third-Party Providers (Optional for External Outsourcing Approach)#
If the organization opts for an external outsourcing approach, third-party providers are
responsible for supplying and maintaining the passkey solution. Their focus is on
delivering a secure, reliable service that aligns with the organization’s needs and
compliance requirements.
Key Responsibilities:
- Participating in a Third-Party Security Assessment to verify their security practices
- Collaborating on establishing a Master Services Agreement (MSA) that defines service
level objectives (SLOs) and service level agreements (SLAs)
- Providing a Architecture Document to demonstrate how their solution integrates with the
organization’s infrastructure and meets
security requirements
Each stakeholder group brings a unique perspective and set of requirements to the table.
By understanding their roles and engaging with them effectively, organizations can
facilitate a well-rounded and informed approach to passkey implementation.

Igor Gjorgjioski
Head of Digital Channels & Platform Enablement, VicRoads
Corbado proved to be a trusted partner. Their hands-on, 24/7 support and on-site assistance enabled a seamless integration into VicRoads' complex systems, offering passkeys to 5 million users.
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3. Engaging Business Stakeholders#
Business stakeholders are essential to gaining the necessary approvals and funding for a
passkey implementation project. Their primary focus is on the financial and strategic
benefits that passkeys can bring, including cost savings, improved customer satisfaction,
and a competitive edge. Engaging these stakeholders effectively requires presenting a
clear business case that demonstrates the return on investment (ROI) and long-term
advantages of the project.
3.1 Business Case and ROI Calculation#
When creating a business case and ROI calculation it is important to demonstrate the
financial and strategic benefits of implementing passkeys to gain approval from business
leaders.
Key Considerations:
- Cost Reduction: Emphasize the potential savings on
SMS OTP costs,
which can be substantial given the
large-scale user base. Highlight
additional cost savings from reduced account recovery efforts as passkeys eliminate the
need for password-related support.
- Security Enhancement: Illustrate how passkeys reduce the risk of account takeovers,
enhancing customer trust and lowering costs associated with security incidents.
- User Experience Improvement: Showcase how passkeys streamline the login experience,
resulting in increased user satisfaction, reduced friction, and higher engagement.
- Competitive Advantage: Position passkeys as a way to stay ahead of competitors by
adopting a cutting-edge security standard that prioritizes both security and
convenience.
Action Steps:
- Develop a Detailed ROI Analysis:
- Calculate projected cost savings over a period of 36 months, focusing on
SMS OTP costs
and account recovery expenses.
- Estimate the investment required for implementation, including any potential savings
from improved operational efficiency.
- Present potential revenue growth from enhanced user retention and acquisition due to
improved security and user experience.
- Prepare a Business Case Document:
- Include market research and industry trends supporting
passkey adoption among comparable platforms.
- Outline the strategic alignment with company goals, such as digital transformation,
customer experience improvements, or regulatory compliance.
- Address potential risks and mitigation strategies, showing that the project is well
thought out.
- Present to Decision-Makers:
- Schedule meetings with executives and finance departments to present the business
case.
- Use data-driven insights and projections to build a compelling argument for why
passkeys are a valuable investment.
In case an external authentication passkey solution is used, make sure to include also
those costs into the ROI business case.
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3.2 How Corbado Can Help#
Corbado can assist you in building a compelling business case by providing valuable
insights and data that demonstrate the benefits of implementing passkeys. Here’s how we
can help:
- Expertise in ROI Calculation: We provide data on
passkey adoption rates,
SMS cost savings, and long-term ROI based on real-world case studies.
Our experience with similar
large-scale deployments allows us to
supply accurate projections and cost-benefit analyses.
- Access to Case Studies and Industry Insights: Corbado can share case studies
showcasing how other organizations have successfully implemented passkeys and the
positive impact on their user base. We also offer insights into market trends and
emerging regulations, strengthening your business case. Some of the information is also
available via our reviews of passkey implementations on our blog and on
state-of-passkeys.io.
- Customized Proposals: We can tailor our solutions to align with your specific
business goals and provide detailed forecasts on cost reductions and operational
savings. This includes analyzing your existing
SMS OTP costs
and calculating potential savings with high
passkey adoption rates.
By leveraging Corbado’s resources, you can present a well-supported business case that
highlights the strategic and financial benefits of passkey adoption, making it easier to
gain the backing needed for a successful rollout.
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4. Engaging Privacy and Data Stakeholders#
Privacy and data stakeholders are responsible for ensuring that any new technology, such
as passkeys, aligns with data protection laws and internal privacy policies. These
stakeholders focus on minimizing data exposure risks, complying with privacy regulations
like GDPR, CCPA or APA, and ensuring that user data is handled securely. Effective
engagement with this group involves demonstrating that passkey implementation will protect
user privacy and meet
potentially regulatory requirements.
4.1 Privacy Assessment#
By kicking off or preparing an privacy or data security assessement it can be ensured that
the passkey implementation complies with privacy laws and data protection regulations, and
that sensitive data is adequately safeguarded.
Key Considerations:
- Data Classification and Minimization: Understand what data is processed during
passkey authentication and ensure it is clear how
information is collected and stored. For inhouse development this is usually not
critical.
- User Consent: Determine how user consent will be obtained and managed, especially
for any data that is processed or transmitted as part of the passkey system.
- Compliance with Privacy Regulations: Verify that the implementation aligns with
relevant data protection laws, such as GDPR, CCPA, APA, and any industry-specific
regulations.
- Third-Party Data Handling: If using external vendors, assess how they process and
store data, ensuring that they comply with privacy standards and regulations. Especially
in this case a close alignment with the Third-Party and internal privacy stake holders
is needed.
Action Steps:
- Conduct Privacy Assessment:
- Work with the data governance and compliance teams to assess the sensitivity and
value of the data involved in the passkey system especially in case full name and
email is processed to be assigned with the passkey.
- Identify potential privacy risks associated with
passkey data processing and develop strategies to mitigate
them.
- Ensure that data handling practices align with organizational policies on data
minimization and retention.
- Document Privacy and Data Protection Measures:
- Prepare detailed reports on the types of data processed, storage durations, and
access controls.
- Update privacy policies to reflect any changes introduced by the passkey system,
such as temporary data processing for
passkey creation in case a Third-Party is
involved.
- Communicate updates to users, providing transparency around data processing
practices and compliance efforts.
Regarding privacy it is important to understand the different phases of
passkey creation and
passkey login and which information are involved and
where they are stored.
Phase | Data Involved | How Data is Transmitted | Who Processes the Data |
---|
Passkey Creation | Email, First Name, Last Name | Used server as part of passkey creation options | Server (may include third-party provider) processes data to generate passkey creation options |
Passkey Login | Email (for passkey lookup) | Sent from client to server to identify user account | Server might use data to look up registered passkeys |
This table should be a summarized version where information is used, it is important to
understand how the fields of the passkey ceremony
actually work in order to determine the correct approach. How information will flow
heavily depends only on your approach – make sure you understand if PII data is persisted
outside your systems in case a third party provider is used.
4.2 How Corbado Can Help#
Corbado’s passkey solution is designed with privacy and data protection in mind, ensuring
that your organization can meet privacy and strict regulatory requirements to safeguard
user data. Here’s how our Corbado Connect implementation supports privacy and data
protection for large-scale deployments:
- No Permanent Storage of PII: In our Corbado Connect implementation, no Personally
Identifiable Information (PII) is permanently stored. The system processes only the
minimum required data—such as the user’s name and/or email—on a temporary basis to
generate the passkey. Once the passkey is created, this information is no longer
retained.
- Use of Unique Identifiers: Corbado links each passkey to an existing unique
identifier, such as a user-UUID or account-UUID, used by your current authentication
system. This approach ensures that the passkey system does not require additional PII
storage and can seamlessly integrate with your existing user management structure. To
look up passkeys for an existing identifier we will use an API on your side which
translates the user email to the internal user-UUID.
- Detailed Audit Logs: Our solution includes comprehensive audit logging to track all
passkey-related actions. These logs provide transparency into
passkey creation, authentication attempts, and
management activities, which is vital for both internal audits and regulatory
compliance. All PII relevant data is redacted and deleted based on your internal policy.
- Streamlined Audit Trails: Corbado Connect can stream audit logs to your existing
audit trails, ensuring that passkey-related activities are logged in accordance with
your organization’s compliance requirements. This feature allows your organization to
maintain consistent audit trails across systems, reducing the burden of separate data
handling processes.
- Backend APIs: Corbado's backend API allows seamless integration with your existing
backend and support systems. This API will be a part of your dedicated system
installation, enabling direct connectivity for passkey management without the need for
additional applications. This ensures a tightly integrated system, streamlining the
management and enhancing security while maintaining your operational flow. For more
details on dedicated system installation see the next section.
By leveraging Corbado’s privacy-conscious approach to passkey implementation, you can
ensure data minimization, comply with privacy regulations, and provide transparent and
secure data processing for large-scale deployments. This approach not only aligns with
privacy & regulatory requirements but also builds trust with users by demonstrating a
commitment to their privacy and data protection.
5. Engaging Security Stakeholders#
Security stakeholders are responsible for assessing and managing the risks associated with
introducing new authentication technologies like passkeys. Their focus is on ensuring that
passkeys enhance the organization’s security posture, align with regulatory requirements,
and integrate seamlessly with existing security
infrastructure. Engaging these stakeholders
effectively involves demonstrating that the passkey system meets security standards and
offers robust, auditable controls.
5.1 Security Risk Assessment (SRA)#
With a Security Risk Assessment you can evaluate the security implications of implementing
passkeys and ensure they meet the organization's security requirements, while integrating
seamlessly into the existing authentication and MFA landscape. This is usually done by a
Security Specialist or Architect within the Security Team. This is especially critical in
case external components or a Third-Party-Solution is used.
Key Considerations:
- Threat Analysis: Identify potential security threats associated with the passkey
system, such as vulnerabilities in the authentication flow,
data exposure risks, and access management.
- Compliance with Security Regulations (Third-Party): Ensure that the passkey solution
meets industry-specific regulatory requirements and complies with security frameworks
such as NIST, ISO, and SOC2.
- Infrastructure Impact and Continuity (Third-Party): Assess how passkeys will fit
within the existing security infrastructure, including MFA systems, and ensure that the
system offers continuity features such as multi-AZ (Availability Zone) redundancy, cold
standby options, and support for disaster recovery in multiple regions.
- Data Locality and Regulatory Compliance (Third-Party): Deterine whether the
passkey system can accommodate data residency requirements, enabling deployment in
specific regions to comply with local data regulations and requirements.
Action Steps:
- Conduct an SRA:
- Collaborate with cybersecurity and compliance teams to analyze security risks
associated with passkey integration.
- Identify and document potential threats, vulnerabilities,
and compliance gaps, and develop strategies to mitigate these risks.
- Evaluate how the passkey system aligns with existing security policies and
practices, especially in the context of MFA systems and data residency requirements.
- Implement Security and Availability Measures for Third-Parties:
- Ensure that the passkey system meets high availability and disaster recovery
requirements, with options for multi-AZ redundancy, cross-region failover, and
regulated environment setups with escrow agreements.
- Confirm that the deployment strategy aligns with organizational requirements for
data locality, especially for regions with strict data residency laws.
- Prepare for security testing, such as penetration tests and
vulnerability assessments, to validate the security of
the passkey implementation.
The SRA therefore focuses on two major components: first, the actual factual security of
the usage of passkeys, and at the same time, in case an external vendor is used, on how
this system fits into the organizational requirements.
5.2 How Corbado Can Help#
Corbado specializes in integrating passkeys into existing app, authentication, and MFA
landscapes, ensuring that security is enhanced across all vectors while meeting compliance
and continuity requirements. Here’s how Corbado supports your organization’s security
needs for large-scale passkey deployments:
- Seamless MFA Integration: Corbado is experienced in evaluating and integrating
passkeys into existing MFA setups. We carefully assess how passkeys interact with other
authentication factors to maintain and improve the security of your entire MFA system.
This ensures that all MFA vectors remain robust, secure, and effective against common
threats.
- Dedicated AWS Deployments in Any Region: To respect data locality and meet
regulatory requirements, Corbado offers dedicated AWS
deployments in any requested region. This allows your organization to deploy passkeys in
specific geographical locations, ensuring compliance with local data residency laws
while maintaining the same high security and availability standards.
- Comprehensive Continuity and Availability Options: At Corbado, we prioritize
continuity and availability, providing deployment configurations that range from
multi-AZ setups to cold standby options in different regions. For regulated
environments, we can offer escrow agreements and auditable instances, giving your
organization peace of mind and reliable access to data and services.
- Certifications and Compliance: Corbadohas been built upon ISO and SOC2 standards,
demonstrating our commitment to security, privacy, and operational excellence.
Additionally, we have undergone a Well-Architected Review to validate our architecture
and ensure it meets the best AWS practices as
Amazon Partner. This enables us to deliver secure,
reliable passkey deployments tailored to your organization’s needs.
By partnering with Corbado, your organization gains access to a passkey solution that is
designed for security, privacy, regulatory compliance, and high availability. Our
expertise in integrating passkeys into existing authentication and MFA landscapes,
combined with our flexible deployment options and strong security credentials, ensures a
seamless and compliant implementation.
6. Engaging Third-Party Providers (External Outsourcing Approach)#
For organizations that choose to implement passkeys through external vendors, engaging
third-party providers effectively is critical. This involves conducting thorough
assessments to ensure that potential vendors meet your organization's security,
compliance, and operational standards. Key documents and agreements, such as a
Third-Party-Assessment (TPA) and a Master Services Agreement (MSA) with specific Service
Level Objectives (SLOs) and Service Level Agreements (SLAs), play a vital role in defining
expectations and ensuring accountability.
6.1 Third-Party Assessment#
The process of onboarding is different in large enterprises and comes in various shapes
and forms. Sometimes it is not required when certifications are available; other times, it
is conducted internally or via a professional vendor risk assessment.
6.1.1 Conduct a TPA#
In case a TPA is needed it evaluate the security posture of potential vendors to ensure
they meet your organization’s security and regulatory requirements.
Key Considerations:
- Vendor Credentials: Review the vendor's certifications, compliance records, and
overall security policies to confirm they meet your organization’s standards.
- Security Assessment: Conduct a thorough review of the vendor’s security practices,
including how they manage data protection, incident response, and risk mitigation.
- Regulatory Compliance: Ensure the vendor complies with any industry-specific
regulations relevant to your organization, especially if the deployment will occur in
regions with stringent data protection laws.
Action Steps:
- Distribute Security Questionnaires: Request detailed information on the vendor’s
security practices, including data encryption, authentication methods, and access
controls.
- Conduct Vendor Audits: If necessary, perform on-site or remote audits to review the
vendor’s security infrastructure and verify that it aligns with your requirements.
- Request Background Checks: For regulated industries, ensure that all personnel
handling your data have passed background checks in line with your local jurisdiction’s
requirements.
As this process is a regular step in large enterprises, keep a potential third party in
the loop about the requirements and ensure they understand the specific requirements.
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6.1.2 How Corbado Can Help You#
Corbado is well-prepared to support your organization through third-party security
assessments. Here’s how we assist:
- Comprehensive Certification Portfolio: In addition to ongoing certifications such as
ISO and SOC2, we can provide detailed documentation and participate in your custom
vendor assessment process, directly addressing relevant security checks.
- Tailored Assessments for Regulated Industries: For organizations in regulated
sectors, Corbado can provide background checks for our personnel handling your data. If
required, we can also facilitate additional personnel background checks that align with
specific local jurisdiction requirements.
- Active Collaboration: Our team works closely with your security and compliance
departments to ensure that we meet all requirements, making the assessment process
efficient and transparent.
Overall, Corbado is aware that customer authentication is at the core of every large
enterprise. We are happy to be part of internal reviews and provide anything needed for
the project team.
6.2 Master Services Agreement with SLO/SLA#
An enterprise contract of a passkey project with an external vendor is centered around the
passkey functionality and how it is embedded into the existing landscape. Equally
important is to cover all non-product-related enterprise requirements, and this should be
clearly set out in an agreement.
6.2.1 Setup an Enterprise Agreement#
Establish a formal agreement with the vendor that outlines operational standards,
compliance requirements, and reporting protocols, ensuring that the passkey solution meets
your organization’s needs.
Key Considerations:
- Operations:
- Data Privacy and Residency: Define how the vendor will comply with data
residency requirements, particularly for countries with strict data privacy laws,
such as Australia.
- High Availability and Disaster Recovery: Specify availability targets and
disaster recovery protocols to ensure continuity of service and refer to the SRA.
- Custom SLAs/SLOs: Tailor service commitments to ensure 24/7 support and incident
management tailored to your organization’s specific needs.
- Compliance:
- Certifications and Audits: Require up-to-date certifications (ISO, SOC2) and
allow for audit rights to verify compliance. Include provisions for an escrow
agreement if needed to ensure deployability in case of emergencies.
- Regulatory Oversight: Include audit rights for your team and access to a
break-glass administrator for emergency access to the
AWS environment.
- Exit Strategy: Establish a clear exit strategy, with data portability options to
ensure a smooth transition should the relationship end.
- Reporting and Control:
- Audit Logs: Require audit logging to trace errors, monitor security incidents,
and provide a complete history of user actions.
- Management Dashboard: Access a central cockpit for overseeing your passkey
deployment and managing user engagement.
- Analytics and Reporting: Include requirements for regular reporting on relevant
KPIs, providing insight into the performance and adoption of the passkey system.
Depending on your organization's size, there might be even more components and existing
MSAs that need to be addressed. It is important to ensure your external vendor can help
with this.
6.2.2 How Corbado Can Help you#
Corbado’s MSA with SLO/SLA is customized to meet the specific operational, compliance, and
reporting needs of your organization. Here’s how we ensure a comprehensive and flexible
agreement:
- Operations:
- Data Residency Compliance: Corbado ensures adherence to local data residency
laws by offering deployments in specific regions, such as Australia, to meet data
privacy requirements.
- High Availability and Disaster Recovery: Our SLA includes multi-AZ
configurations, cross-region replication and disaster recovery options, ensuring
continuous service even during regional outages. We also provide 24/7 support and
incident management customized to your operational needs.
- Customizable SLOs/SLA: We tailor our agreements to include any specific
operational requirements you may have, guaranteeing that our services meet your
standards for availability and support.
- Compliance:
- Certifications and Regulatory Requirements: Corbado has been built upon ISO and
SOC2 standards. In addition we can also directly participate in compliance or
regulatory audits as needed. We offer audit rights and access to a break-glass
administrator to ensure oversight and emergency access.
- Escrow and Deployability: For added peace of mind, we provide escrow agreements
with proof of deployability, allowing you to retain access to your data and
application continuity.
- Dedicated Security Testing: Our agreement includes regular penetration testing
and security audits to maintain the highest security standards.
- Reporting and Control:
- Detailed Audit Logs: We offer comprehensive audit logging capabilities, allowing
you to trace errors and even replay user sessions if needed.
- Management Cockpit: With Corbado’s management dashboard, you can centrally
control and monitor your passkey rollout, adjusting settings and monitoring
performance as needed.
- Analytics and KPI Reporting: Access detailed analytics and reporting tools to
track user engagement, adoption rates, and other key performance indicators,
ensuring you have full visibility into your passkey implementation’s impact.
With Corbado’s customizable MSA and tailored SLO/SLA, your organization benefits from a
partnership that prioritizes compliance, operational continuity, and detailed reporting.
Our approach allows you to implement passkeys securely and reliably, with full control
over your deployment and the peace of mind that comes from dedicated support and robust
contractual commitments.
7. Internal vs. External Implementation Approaches#
When deciding to implement passkeys for a large-scale
consumer deployment, organizations must
choose between an internal (DIY) approach and an external outsourcing approach with a
third-party provider. Each option has its own set of advantages and challenges, especially
when it comes to meeting the needs and expectations of internal stakeholders.
An internal implementation approach offers more control over the deployment and
customization but often requires significant resources, both in terms of budget and
personnel. This approach may be suitable for organizations with a strong internal
development team and experience in authentication and security systems. However, the lack
of experience in managing a large-scale passkey implementation might slow down the process
and increase the risk of technical challenges and end in low passkey adoption and much
lower savings.
On the other hand, an external implementation approach allows the organization to
leverage the expertise of a specialized provider, which can speed up deployment and ensure
compliance with industry standards. While this option may reduce internal resource
demands, it does come with certain trade-offs, such as less direct control over the
implementation process and potential concerns about data residency and privacy. The great
advantage is saving time and actually maximizing passkey adoption and generate higher
savings.
To aid in the decision-making process, the table below compares the two approaches across
several key characteristics with a focus on how each impacts internal stakeholders.


We understand that organizations may face a difficult choice between these two approaches.
Both options have distinct benefits and potential challenges, and the best choice depends
on your organization’s specific needs, resources, and priorities. At Corbado, we can help
you navigate this decision-making process by providing insights into the trade-offs and
helping you weigh your options in a way that aligns with your business goals and internal
stakeholder expectations.
8. Best Practices for Stakeholder Engagement#
Engaging stakeholders effectively is crucial to ensure the success of a large-scale
passkey implementation. Clear communication, alignment of goals, and a well-thought-out
plan are essential to gain buy-in and maintain momentum throughout the deployment process.
Here are some best practices for engaging stakeholders, along with how Corbado can support
you in this critical phase.
8.1 Effective Communication#
Keep all stakeholders informed and engaged by establishing open, transparent lines of
communication.
Best Practices:
- Tailored Messaging: Customize your communication based on each stakeholder’s
interests and level of technical understanding. For example, executive leadership may be
more interested in ROI and strategic value, while IT teams may want to understand the
technical details.
- Regular Updates: Schedule regular check-ins, project updates, and progress reports
to keep stakeholders informed. Use these opportunities to celebrate milestones, address
concerns, and adjust plans as needed.
- Transparent Dialogue: Create a culture of openness, where stakeholders feel
comfortable asking questions, raising concerns, and providing feedback. This can improve
collaboration and build trust across departments.
How Corbado Can Help You:
- Educational Resources: Corbado provides comprehensive documentation, case studies,
and tailored presentations that explain the benefits and technical aspects of passkeys,
making it easier to communicate with diverse stakeholders.
- Expert Support: Our team is available to participate in stakeholder meetings to
address questions and concerns, ensuring that technical details are accurately conveyed
and well-understood.
- Customized Communication Materials: We can help you create messaging and materials
that align with the interests of your various stakeholder groups, streamlining the
communication process and promoting alignment.
8.2 Aligning Stakeholder Objectives#
Ensure that the passkey implementation aligns with the strategic goals and operational
needs of all stakeholders.
Best Practices:
- Collaborative Planning: Involve stakeholders from the outset in planning and
decision-making. This includes defining goals, identifying potential challenges, and
agreeing on key metrics for success.
- Common Goals: Emphasize how the passkey implementation supports the broader
objectives of the organization, such as enhancing security, improving user experience,
and achieving regulatory compliance.
- Proactively Addressing Concerns: Identify potential objections early and work with
stakeholders to find solutions. For example, the security team may be concerned about
data residency, while the operations team may focus on integration and uptime.
How Corbado Can Help You:
- Aligning Solutions with Business Goals: Corbado’s passkey solutions are designed to
align with key business goals, including reducing costs, increasing security, and
improving user satisfaction. We work closely with your team to ensure our implementation
meets these objectives.
- Cross-Departmental Workshops: Our team can facilitate workshops with different
departments, helping to align priorities and gain consensus on the
passkey deployment strategy.
- Customized Solutions for Diverse Needs: We understand that each department may have
unique requirements. Corbado offers flexible solutions that adapt to the specific needs
of security, compliance, IT, and business stakeholders, promoting a well-rounded and
coordinated implementation.
8.3 Gaining Approval#
Secure formal approval and ongoing support from key decision-makers to move forward with
the passkey project.
Best Practices:
- Data-Driven Proposals: Use evidence-based projections, such as ROI calculations,
case studies, and cost-benefit analyses, to support your proposal. Highlight potential
cost savings, operational efficiencies, and enhanced security benefits.
- Pilot Programs: Consider proposing a pilot implementation to demonstrate the
benefits of passkeys on a smaller scale before rolling out organization-wide. This can
reduce perceived risk and build confidence among stakeholders.
- Executive Sponsorship: Engage senior leaders to champion the project. Having an
executive sponsor can facilitate faster approvals, increase buy-in across the
organization, and ensure that passkey adoption is prioritized.
How Corbado Can Help You:
- Pilot Solutions and Proof of Concept: Corbado can help you set up a pilot program or
proof of concept, showcasing the benefits of passkeys and demonstrating feasibility in a
controlled environment.
- Success Stories and Industry Insights: We provide case studies and examples of
successful passkey implementations in similar organizations, helping to build a
compelling case for your decision-makers.
- Executive Briefings: Our team can participate in high-level presentations and
briefings, providing insights into the technical and strategic benefits of passkeys to
support executive decision-making. We are also happy to help you create board materials
in form of data and presentation input.
Effective stakeholder engagement is important to any successful passkey implementation in
large scale enterprises. By focusing on clear communication, aligning goals, and building
a strong business case, you can gain the buy-in and support necessary to drive the project
forward. Corbado is here to support you every step of the way, providing resources,
expertise, and tailored solutions to ensure that your organization realizes the full
benefits of passkeys. Whether you need help with communication materials, alignment
workshops, or executive briefings, our team is ready to assist you in making your passkey
deployment a success.
9. Conclusion#
Implementing passkeys for large-scale consumer deployments represents a significant
advancement in security, user experience, and potential cost savings. However, the success
of such an initiative hinges on effectively engaging the right stakeholders and aligning
with organizational objectives. In this guide, we addressed the following key questions:
- Identify: We explored the roles of business, privacy, data, and security
stakeholders, along with third-party providers when an external approach is adopted.
- Engage: By understanding the interests and concerns of each stakeholder group, you
can tailor your approach to foster alignment and collaboration, ultimately securing the
necessary support for your project.
- DIY vs. Outsource: We examined the trade-offs between internal and external
implementations, highlighting control, expertise, resource allocation, and compliance
considerations to help your organization make an informed decision.
By addressing these questions, you can build a strong foundation for your passkey project,
ensuring that it aligns with your organization’s strategic goals and meets the
expectations of each stakeholder group. At Corbado, we are dedicated to supporting your
journey with tailored resources, industry insights, and expert guidance. Whether you
pursue an internal or external approach, our team is here to help you realize the full
benefits of passkeys with secure, compliant, and effective deployment options.